Return & Refund Policy

We want you to be happy with your purchase from Created By VMarie. Please review the following return and refund guidelines before making a purchase.

14-Day Return Policy

Eligible items may be returned within 14 calendar days of delivery.

To qualify for a return, the return package must be postmarked within 14 calendar days of the date tracking shows the order was delivered.

Contacting us within the 14-day period does not extend the return window. The item itself must be shipped and postmarked within the 14-day return period.

Returns postmarked after the 14-day return period may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

• In its original condition

• Unused and unworn

• Free from damage, stains, odors, pet hair, or other signs of use

• Returned with any original packaging, tags, or included components when applicable

Items returned in a condition that prevents them from being resold may not be eligible for a refund.

Custom & Personalized Items

Custom-designed, personalized, or made-to-your-specifications items are not eligible for returns or refunds.

This includes items created using customer-supplied photographs, images, names, wording, designs, specifications, or other customization requested by the customer.

Because these products are created specifically for the individual customer and cannot reasonably be resold, all sales of custom-designed and personalized items are final.

However, if a custom or personalized item arrives damaged, defective, or is different from what was ordered due to an error on our part, please contact us so we can review the issue and make it right.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error by Created By VMarie or the item arrived damaged or defective.

We recommend using a shipping method that provides tracking. Created By VMarie is not responsible for return packages that are lost or damaged while being shipped back to us.

Original Shipping Charges

Original shipping charges are non-refundable unless the return is the result of an error on our part or otherwise required by law.

If your order qualified for free shipping, any applicable return conditions will be reviewed based on the circumstances of the return.

Refunds

Once your return is received, we will inspect the item to confirm that it meets the requirements of this Return & Refund Policy.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping charges and other non-refundable fees, when applicable, will not be included in the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order information along with photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

Please do not discard damaged products or shipping packaging until the issue has been resolved, as photographs or additional information may be needed for a shipping or insurance claim.

Items Damaged After Delivery

Created By VMarie is not responsible for damage caused by improper use, improper care, normal wear and tear, accidents, or damage that occurs after the product has been successfully delivered.

Please follow any care instructions provided with your product.

Refunds for Lost Shipments

Refunds or replacements related to packages that are delayed or potentially lost in transit are handled according to our Shipping & Delivery Policy, including the applicable waiting period for packages that have not been delivered.

How to Request a Return

Before returning an item, please contact Created By VMarie with your order number and the name or email address associated with the order, along with the reason for the return.

We will provide the appropriate return instructions.

Please remember that contacting us does not extend the 14-day return period. Your return must still be postmarked within 14 calendar days of the original delivery date.

Created By VMarie
Operated under The Purple Verse LLC