Shipping & Delivery Policy

Thank you for shopping with Created By VMarie! Many of our products are handmade, made to order, or created in small batches. Please review the information below regarding processing, shipping, tracking, and delivery.

Processing Times

Processing time is the amount of time needed to prepare your order before it is shipped. Processing time does not include the time your package spends in transit with the shipping carrier.

Our standard processing time is generally 5–10 business days, unless otherwise stated on the product listing or at checkout.

Business days do not include weekends, holidays, or other posted non-business days.

Certain handmade, personalized, custom, bulk, preorder, or high-volume orders may require additional processing time. When a different processing timeframe applies, it will be noted on the applicable product listing or preorder information.

Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available.

Shipping & Estimated Delivery Times

Delivery estimates shown at checkout are estimates provided by the shipping carrier and generally begin after your order has completed processing and has been shipped.

Shipping timeframes are estimates and not guarantees. Once an order has been accepted by the carrier, Created By VMarie is not responsible for carrier delays, weather delays, service interruptions, transportation issues, or other circumstances outside of our control.

Please keep processing time in mind when ordering items needed for a specific date or event.

Tracking Information

For shipping services that include tracking, tracking information will be provided once your order ships.

Please allow time for the carrier to scan and update your package. In some cases, tracking may not update immediately after a shipping label has been created or the package has been accepted by the carrier.

Occasional gaps in tracking updates do not necessarily mean that a package has been lost.

Delayed or Potentially Lost Packages

A package will not automatically be considered lost simply because it has exceeded the carrier's original estimated delivery date.

For domestic tracked shipments, please allow up to three weeks (21 calendar days) from the date the package was shipped before requesting a refund or replacement for a potentially lost package.

If the carrier officially confirms that a package has been lost before the three-week period has passed, please contact us so we can review the situation.

If your package has not been delivered after three weeks, please contact us with your order information. We will review the tracking history and, when appropriate, may initiate a carrier inquiry or claim.

Once a package is determined to be lost, we will work with you to provide an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement or refund.

Refunds or replacements for lost packages are not automatically issued solely because tracking has temporarily stopped updating or because a carrier's estimated delivery date has passed.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location, mailbox, porch, parcel locker, and other areas where the carrier may have left the package.

• Check with other members of your household, neighbors, building management, or front desk when applicable.

• Allow a short period of time after the initial delivery scan, as some carriers may scan packages as delivered shortly before the actual delivery.

• Contact the shipping carrier directly for additional delivery information.

If the package still cannot be located, please contact us and we will assist you with the information available to us.

A carrier's confirmed delivery scan may affect eligibility for a refund or replacement. Packages confirmed as properly delivered to the address provided with the order are generally not considered lost in transit.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address. We will make every effort to update the address before the order ships, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Created By VMarie is not responsible for packages delivered to an incorrect address supplied by the customer.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to have the order resent.

Returned-to-Sender Packages

If a package is returned to us by the carrier, we will contact you when possible to determine how you would like to proceed.

Additional shipping charges may apply if the package must be shipped again due to an incorrect address, unclaimed package, refusal of delivery, or another circumstance outside of our control.

Preorders

Products identified as preorder items will have their applicable processing or estimated shipping information displayed on the product page and/or during checkout.

If an order contains both preorder items and regular items, the entire order will ship together when the preorder items are ready, unless the items are purchased in separate orders.

If you would like your regular items shipped without waiting for preorder items, please place them as a separate order.

International Shipping

International delivery times can vary significantly depending on the destination country, carrier, customs processing, and other factors outside of our control.

International orders may be subject to customs duties, import taxes, brokerage charges, carrier fees, VAT, or other fees imposed by the destination country or shipping carrier. Unless specifically stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Created By VMarie.

Customs processing may also delay delivery. Created By VMarie cannot guarantee international delivery dates or control how quickly a package is processed by customs authorities.

International packages may require a longer waiting period before they can reasonably be considered lost due to customs and international transit times.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and include photographs of the shipping packaging, damage, and affected item(s).

Please retain the original packaging while the issue is being reviewed, as photographs or packaging may be required for a carrier claim.

We will review the circumstances and determine the appropriate resolution, which may include replacement or refund when applicable.

Shipping Charges

Shipping charges are calculated based on the shipping method, destination, package size, weight, and/or applicable shipping profile.

Original shipping charges are generally non-refundable once an order has been shipped, except when required by law or when otherwise determined appropriate due to an error on our part.

Questions About Your Shipment

If you have questions or concerns regarding your shipment, please contact Created By VMarie with your order number and the name or email address associated with the order so we can locate your purchase and assist you.

We appreciate your patience with handmade processing times and carrier delays and will always do our best to help when a shipping issue occurs.

Created By VMarie
Operated under The Purple Verse LLC